Conversational AI Engineer — Haptik

About this Conversational AI Engineer role at Haptik (a Jio company)

Haptik, owned by Jio, is India's leading conversational AI platform powering intelligent chatbots and dialogue systems across the Jio ecosystem. As a Conversational AI Engineer in Mumbai, you'll build the NLP foundations that help millions interact with AI naturally — a role that sits at the heart of India's AI revolution.

What you'll do

• Build and optimize intent recognition systems that understand what users actually want to achieve in conversations.
• Design and manage dialogue flows and conversation states to keep multi-turn interactions coherent and helpful.
• Integrate and fine-tune Large Language Models (LLMs) into production chatbot systems.
• Develop NLP pipelines that handle entity extraction, semantic understanding, and response generation.
• Collaborate with product and ML teams to ship conversational AI features that serve real users at scale.

Who should apply

You need at least 3 years of hands-on experience building chatbots or conversational AI systems. This is a mid-level role — if you've shipped production dialogue systems, built intent classifiers, or worked with NLP frameworks, you're in the zone. Experience with transformer models, dialogue management, or LLM applications is expected. This role is not for freshers, but if you're a junior engineer with solid NLP fundamentals and 2+ years shipped work, apply anyway.

Salary & offer in context

Haptik offers ₹18–35 LPA (₹1.5–2.9 lakh per month), placing this firmly in the mid-to-senior range for NLP Engineers in India. For context, NLP Engineer salaries in Mumbai typically range ₹16–40 LPA depending on experience and model expertise — so Haptik's band is competitive and reflects the role's seniority.

Path to apply

This is a direct online application through Haptik's careers portal — no exam, no written test, just submit your resume and relevant project links. The deadline is June 6, 2026, so apply within the next two weeks if you're serious. The role is permanent, based in Mumbai on-site.